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frequently asked questions
Can I purchase product directly from Midwest if I am not a
retail store owner? Midwest is a wholesale distributor and
can only sell product to retail store owners. Order minimums and other
terms and conditions apply.
Can I receive a Seasons of Cannon Falls catalog
if I am not a retail store owner? Midwest is a wholesale
distributor and is only able to send our catalogs to retail store
owners.
Why does Seasons of Cannon Falls retire and/or
discontinue items?
Specialty collectibles, such as limited editions, have a predetermined
number of pieces produced. When the set number of pieces are created,
product molds are destroyed and no more pieces are produced. This
is a standard practice with collectibles and adds to the value
of
the piece. Midwest offers over 3000 new products each year. In order
to offer new looks and a variety of products, we carry some items
for only one year.
How can I find retired pieces? Please
contact the Collector's Information Bureau at
312-379-2940 or visit www.collectorsinfo.com
I’ve contacted the stores on your website’s
“where to shop” option. None of them have the item that
I am looking for. Can you help me? Try clicking on the "Contact
Us" link within the About Us pop up menu. We are
happy
to assist our retailers with specific needs. Or ask one of
the Retailers from your "Where
to Shop" results to special
order for
you.
I have a defective Seasons of Cannon Falls
item. What should I do? We apologize for your difficulties
with the defective product. Please contact the store where the
item
was
purchased and
work with their refund/return policies. The store may also contact
us directly to resolve replacement issues.
Can I get replacement pieces for items that
have been broken or lost? Please contact a store near
you, that carries our product, for assistance. As a wholesale
distributor,
we are unable to assist consumers directly.
I am having trouble getting my Bubble Lites™
to bubble. Do you have any suggestions?
• Always unplug Bubble Lites™ before trying to repair
them.
• Always use Bubble Lites™ in an upright position and
keep away from face.
• Be sure to allow several minutes for Bubble Lites™ to
heat up for bubble action to start.
• If any lights do not bubble, turn light upside down, then
turn to upright position. Repeat if necessary.
• Do not tap glass with anything or against anything, if glass
breaks, liquid will stain.
• Check that the light is tightened securely.
• If the colored liquid turns clear, turn the light upside down
and shake. The color will return and continue to bubble.
Where can I find replacement bulbs for Bubble
Lites™? We do carry replacement bubble lights. Please
contact a retailer in your area, that carries our product, for assistance.
Visit Find a Store and search the Traditional Christmas product line.
I’m interested in a career opportunity
with Midwest, where can I apply? For employment inquiries
contact l.bauer@mcfcannon.com.
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